Complaint/arbitration board:
Alternative dispute resolution according to Art. 14 Para. 1 ODR-VO and § 36 VSBG:
The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr. Consumers have the option of contacting [name, address, website of the arbitration board] to resolve their disputes. We are not obliged to participate in dispute resolution procedures before this body. We will not participate in such a procedure.